How safe is my personal information?
Can I remove item from the shopping cart?
Yes, if the order is not placed, you can remove the item you do not want to have from shopping cart. But you have placed the order already, you can’t delete any item any more.
What happens if my item is out of stock?
For our popular item, it might go out of stock quickly. We will still continue working with our factory to ensure the items displaying on our website will be available to our customers.
Once the item in your processing order is out of stock, we will notify you by email and you can choose to replace it with another item or require a refund.
Can I modify or cancel my order?
Once your order is placed but not paid yet, it cannot be altered or modified if any information is not correct. But you can cancel the unpaid order and create a new order and proceed to pay for the correct one. If you have already completed the payment, you can contact our customer service team to help you.
Can I exchange my item, size or shipping address of a paid order?
Yes, to make changes to your order before it is shipped, send us an email at firstname.lastname@example.org. Please note that we could only help you change the information before shipped out. Therefore, please confirm your order information carefully when you place your order.
I placed an order but I didn't receive a confirmation email, what's going on?
Kindly check your SPAM folder to see if your confirmation email was sent there or reach out to our customer service team at email@example.com.
Which payment methods do you accept?
We accept payment methods: PayPal, Visa Debit and Credit Card
Do you deliver to USA/UK/AU/EU Territories?
We could ship to most countries as we are offering international shipping.
Is it free shipping for all orders?
Yes, we are offering free shipping for each order.
Is there any additional fee or tax?
We do not charge any extra fee for your order. What we charged is the price for item(s) itself. For most of the countries, our customers do not need to pay for importing fee, duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
How fast can I expect my order after I placed my order?
After we receive your order, we need 1-3 working days to process the order. And it takes 4-10 Business days for the parcel to be delivered after it was sent out.
Please note that all the time frame are based on data in average. There maybe some differences for different items or different destinations.
How can I track my package? Can I have a tracking number for my package?
Once an order has been shipped out, we will send you a Shipping Confirmation email that includes your tracking number. A tracking link will be sent to you where you will be able to track your item up to the point of delivery.
What is your return policy?
Item(s) returned should be unused, undamaged, and in original wrappings.
For more detailed return information, please click into Returns Policy.
How soon can I expect my refund for return?
We will process refunds within 4-7 business days after we received the packages returned.
FYI: It may take longer time (maybe 1-2 weeks depending on your Credit card provider to process the refund for your issuing bank if your original payment method is Credit card.